Inquiry features on corporate websites require organization-level communication

A corporate website is no longer a one-way information channel. It is an official interface where external stakeholders initiate communication with the organization including customer inquiries, partnership proposals, media requests, and recruitment-related questions.

Despite this, many corporate websites still rely on basic contact forms or email-based workflows. This often results in fragmented communication, limited visibility, and the loss of historical context when team members change or leave.

Corpis Inquiry Management is designed to support organization-level external communication, ensuring that inquiries are handled systematically rather than relying on individual inboxes or ad-hoc responses.

Common challenges in managing website inquiries

Teams responsible for corporate website operations frequently encounter the following issues:

• Inquiries distributed across personal or shared email inboxes with no centralized visibility
• Different types of inquiries mixed together without clear routing or ownership
• Loss of communication history due to staff turnover or organizational changes
• Increased operational noise caused by repetitive or spam inquiries

These challenges are not caused by poor UI. They stem from the absence of a structured system that treats inquiries as operational data.

Inquiry management across major CMS platforms

Most CMS platforms focus on collecting inquiries, but fail to support inquiry ownership, lifecycle management, and organizational continuity.

Corpis Inquiry Management capabilities

1. Centralized and structured inquiry handling

• All inquiries submitted through the website are stored as structured records, not emails
• Inquiry categories can be customized to reflect business needs (e.g. general inquiries, partnership requests, media inquiries, recruitment)
• Inquiry status is managed consistently from submission through resolution within Corpis Admin
• Automated email notifications are sent to both the requester and internal respondents using predefined email settings

Additional capability

• Customer inquiries, partnership requests, and other business-critical inquiries are managed as structured data rather than unorganized messages

2. Organization-level ownership and continuity

• Assign multiple internal users to an inquiry to ensure shared ownership and accountability
• Track progress, responses, and updates across teams
• All inquiry records remain accessible through Corpis Admin, ensuring continuity even when team members leave the organization
• Communication history is preserved as an organizational asset rather than personal knowledge

3. Security and spam control

• Block repetitive or abusive inquiries using email-based blacklist controls
• Built-in protection against common web vulnerabilities, including SQL injection and XSS
• Secure handling of external input to reduce operational and security risks

Business impact

• Faster and more consistent inquiry responses
• Reduced dependency on email-based workflows
• Improved transparency across teams
• Long-term retention of external communication history as corporate data

Customer feedback

• H Enterprise – Communications Team “Separating partnership and general inquiries has significantly improved internal coordination and response quality.”
• S Tech – Corporate Strategy Team “Inquiry history remains intact regardless of staff changes, which has made operational handovers far more efficient.”
• K Group – IT Operations Team “Managing inquiries directly within the CMS instead of email has noticeably reduced operational overhead.”